Help Centre

Your doctor has asked you to complete this questionnaire before your appointment. It’s an AI-powered interview that asks about your symptoms, medical history, and what you’d like to discuss with your specialist. Your answers are summarised into a clinical report that your doctor reads before seeing you, so your appointment time is used more effectively.

Yes, this is a legitimate medical questionnaire sent by your specialist’s clinic. You received a personalised invitation link from your clinic via SMS, email, or WhatsApp. If you’re unsure, contact your clinic directly to confirm. Your clinic’s name appears at the top of the interview.

Yes. Your data is stored securely on UK-based servers and is only shared with your treating clinician and their clinical team. We comply with UK data protection regulations (GDPR) and NHS data security standards (DTAC). Your information is never used to train AI models and is never sold to third parties. You can read our full Privacy Policy for more details.

Most patients complete the interview in 15–25 minutes. The interview adapts to your answers, so the length varies depending on your condition and history. You can take breaks and return to it at any time.

Yes. Your progress is saved automatically. Simply close the browser or app and return using the same link from your invitation. You’ll pick up where you left off.

Your answers are compiled into a structured clinical summary that your specialist reviews before your appointment. This means your doctor is already informed about your symptoms and history when you walk in, and your appointment can focus on examination, discussion, and a plan.

If your link isn’t working, try these steps: (1) Check you’re using the most recent invitation message — earlier links may have expired. (2) Try opening the link in a different browser. (3) Make sure you have a stable internet connection. (4) If none of that works, contact your clinic and ask them to resend your invitation.

Completing the questionnaire is optional, but your doctor has requested it to make your appointment more productive. If you choose not to complete it, your appointment will proceed as normal — your specialist will take your history during the consultation. If you have concerns about the process, speak with your clinic.

The interview covers topics relevant to your referral, such as your main symptoms, how they affect your daily life, your medical history, current medications, and any allergies. The questions adapt based on your answers. You won’t be asked anything irrelevant to your condition.

Yes. A family member, carer, or friend can help you complete the questionnaire. The important thing is that the answers accurately reflect your symptoms and history. If someone else is completing it entirely on your behalf, they should note this when asked.